What Customers Are Saying

“We LOVE this water softening system. No more rusty stains in the tub or toilets, no more brown, or slimy sediment in the cat’s water dish. I am confident that we made the right decision in purchasing this water softening system, and not just because of the improvements that were immediately noticeable, but also because in the long term, we know we are saving our appliances from further damage from scale and slime that were already building up due to our hard water. I also know that if we have any problems or concerns, the Kinetico folks are just a phone call away (real people–not answering machines!). We have already been contacted twice to see how things are going. This is what I call fantastic customer service.”

“Great service!  Hunter provided an initial estimate and came back a few days later to install.  He was punctual and described exactly what he was doing including what to expect with the filters over the years.  Installation exactly as expected.  Cost exactly as estimated.  Great job!”

“I have been dealing with the Newport, NC office for eleven years.  From purchasing the salt, testing my water, servicing the equipment, and answering my questions.  Everyone there has been helpful and knowledgeable.  They have always been prompt, courteous and clean.  I am very pleased with the services and products I have received.  My equipment includes the water softener, the canister to remove sulfur smell from my well water, and a reverse osmosis drinking water system. ”

“We worked with Pat, as had many others in our neighborhood. He was great and never tried to oversell us. There was no pressure to buy, even though we had already decided before our first appointment with him. He presented all their different options, and has never tried to upsell us. Pat’s son was our installer, and he was equally friendly and professional as his father. We’ve had the system for 3 months and are very pleased with it. Our skin is no longer dry and scaly; our sinks, bathtubs, faucets, etc are easier to clean. It was definitely money well-spent! We just had a follow-up appointment with Pat to check the system, do a water test, and answer any questions. As always, he was very helpful.”Bob installed a reverse osmosis system for us.   He also installed a line from the filter to our refrigerator.  He did a great job. The water tastes great.  We had an issue due to our brand of fridge with the the water dispenser being a little slow. He came out and installed a booster for free for us as well.  Great provider.”

We have had a long standing problem with iron in our well water that resulted in reddish staining of the toilet bowls. We were having to use Iron Out at least 3-4 times a week to remove the stains. The company that had installed our previous system did not have an available fix for our problem. Also, the system they had installed looked like something my wife and I might have cobbled together. We called Kinetico and their sales rep met with us and thoroughly explained their system and gave us a 100{2c53df97c2905f9061334ad06901070791c2ebb7cff943fe91886081e7a8c71d} guarantee that their system would solve the iron problem. One week later the installer was here and he constructed a system that looks like it was designed by an architect-neat, orderly and in a word, beautiful. It looks like it was installed by a professional. Ten days later and there has been no iron staining whatsoever and the water is wonderfully soft. The regional manager for Kinetico came by today to make sure there were no problems and to also to test the water. NO IRON! We thoroughly recommend Kinetico!

“I am so grateful – as of today my water is clean and no longer stinks!  When we moved into our current house, it had been vacant for a while and we immediately noticed that the water smelled really bad and then the rust stains in the toilets and sinks became impossible to remove!  We started researching water systems and contacted a couple of local businesses including Advanced Water Systems-Kinetico.  Pat called on us for the initial consultation, checked the old system, tested our water and discovered the hot water heater was rusted out.  He sat down with me and reviewed all of his findings, made some suggestions and then put together a very thorough quote for us to review.  Once my husband reviewed everything, I asked Pat to call him and answer questions for him, which he did and our decision was made.  Pat quickly got our work scheduled and the tech, Mike, came today and completed all the work.  He didn’t even stop for lunch, so he could be sure to have the job completed so we would have clean, hot water by dinner time!  Mike was very professional, detailed oriented and cleaned up after himself.  Thanks Pat and Mike for helping us to have great water!”

I had another brand of water softener for 19 years with multiple problems and inferior water quality.  My family and I were in need of a change, so I called Pam S. at Kinetico and she was out within 3 hrs. to test my water and discuss options.  I was thoroughly impressed with her knowledge and willingness to win a customer.  We had a quote and installation date before the visit was over.  We decided to purchase a new Kinetico water softener and reverse osmosis drinking water system and I couldn’t be happier.  After purging our lines and hot water heater of the previous water, we had great water!  The best water we’ve EVER had!!!  Many thanks to Pam for understanding our needs, not being pushy with sales pitches and allowing us time to make a good conscious decision.  No more hard and iron rusty water.

Hello, I just want to thank the team in Hampstead for the excellent customer service.  Office staff and Mr. Antonio are great!  And about the system itself… love, love, love my Kinetico water system!  I live in a swamp literally, and this system creates drinkable water from the swamp water it starts with.  This is the 2nd home I have lived in, in the Coastal Carolina area, with Kinetico water systems.  And if I’d move again, I would purchase another!  Please feel free to use my testimonial for the system, the Hampstead office staff and the wonderful service provided by Mr. Antonio!  Thank you, Bonnie S.

We love our new Kinetico system!  About 2 years ago we opted for a Whirlpool instead because it was cheaper, but there’s a reason!  Not even 1 year into having it, we started having problems.  We let it limp along for the last 8 months and finally called Alex at our local Kinetico and told him we were ready!  We’ve had it for about a month now and we love it.  There is such a huge difference in our water and you can see it on your skin and hair, the dishes, and all the surfaces that water touches.  I wish we would have just gone with the Kinetico to begin with 2 years ago!

I knew when I moved to Atlantic Beach, I would need a water softener due to the long time build up in the toilets and sinks.  I met with both a Culligan and Kinetico representative (Pam in Newport, NC office).  I elected to go with Kinetico mainly because of the outstanding warranty with the product.  I have had these systems in my house now for a little over a month and I saw a difference immediately.  Not only for me but for the drinking water for my dogs.  Before the reverse osmosis, I had to clean their white water bowl of the orange, iron stains and sediment that settled in the bottom.  Now, I don’t have orange, iron stains or any sediment settling at the bottom of their bowl.  I was pleased with the initial contact, the immediate call to set up an initial appointment, the explanation of their systems, the quickness of getting financed and installation of the products.  Everyone I have talked to and met with have been very helpful, knowledgeable and polite.  I highly recommend this company and their products.  I know I made the right decision for better water for me and my dogs.

The Advanced Water System specialists were very knowledgeable and did a very good job of analyzing and explaining every aspect of our water needs.  The installation was clean and neat, and the system has worked exactly as designed and sold.

Smooth install.  Appreciate that the system works on water pressure and not electricity.  Also that they were able to put the RO tank and filters in the garage with the other tanks.  Highly recommend.

Very impressed with their knowledge about the water issues in our area.  To me that just enhanced the fact that it wasn’t just about the sale, but they truly care about helping people correct their issues.

This is one of the most qualified, professional, and customer-oriented organizations in the water treatment business.  Their products are superb and their commitment to their client’s satisfaction is a quality rarely seen today.  I highly recommend Advanced Water Systems, Inc.

In order to decide on a water treatment system, you need to be shown exactly the condition of your current water supply.  Advanced Water Systems, Inc. spent over two hours running just about every test on our current water.  It showed how it wasn’t as healthy as you might expect, especially from a city water system.  You won’t go wrong contracting with this company and protect your family as well.


Worth every dime…..delicious taste and safe.

We have been pleased with our water system because it’s all in one and services the whole house so all our faucets and ice makers are taken care of with cleaned softened water with no filters to change.

How bad was our water? The smell emitted from the bathroom faucet made brushing your teeth a gagging experience. The sediment/minerals suspended in the water left a scum of film around the cup when brewing a single cup of tea. Everything removed from the dishwasher was cloudy and chaulky.  The  toilet bowls had material clinging  to the sides requiring constant cleaning with cleanser.  Toilet tanks, washing machine, and dishwasher stained orange.  Soap mixed with the particulates in the water were like magnets for that orange color.  One shower and the walls of our showers were covered with an orange film. My beautiful natural white hair, towels and linens tinted shades of orange.
We saw results IMMEDIATELY upon installation. ALL our problems were solved with this effective system! Our installer went the extra mile to tuck our system inconspicuously under the house in a crawl space and with negligible, noninvasive installation of flushing pipe.  This system was an extremely wise investment both short and long term.

Our Kinetico 2030 water softener is working great and has made a difference with our water. No more rusty stains and our whites are coming out of the washing machine white! The staff at the Hampstead office was very professional and great to work with. The installation went flawlessly and the installer spent time answering any questions that I had. Great product.

Love our new Kinetico Water System more than our paint colors!  Well worth the money!  We should have installed when we built our house, not a year later.

Great people to work with.  I am more than pleased with the system they provided and the installation looks incredible.  I recommend this system to anyone who has water problems, these guys can fix you up.

Kinetico is the way to go.  Dan was quick to get an estimate to us, and schedule installation of our new water softener and reverse osmosis system.  The service was great and they answered all of my questions.  It’s been so good having soft water and tasty drinking water free of chemicals.  I highly recommend Kinetico.

I was tired of watching the news and worrying about the water. I called Advanced Water Systems, their service and professionalism was  superb. I would recommend them to anyone.

Just over 4 years ago Alex talked my wife and I into installing a Reverse Osmosis water purification system. Randomly enough, tonight I decided to test our water quality in our house compared to regular tap water using a TDS meter (lower the number the better) . My daughter added a third sample from a store bought bottle of water. The tap water was 229 ppm. We were shocked to see the bottled water was only 29 ppm. Now our hose water from our 4 year old system with just over 1 year old filters…14 ppm. Two times cleaner than bottled water! Skeptical, we ran all three again getting the same results. So worth the investment.  Imagine if we had new filters. Thanks Alex!

Purchased Oct 2017 and still can’t get over the great experience so just had to share it with you.
Kinetico was able to turn my brown water crystal clear.   These guys really know their stuff. The negative BBB reviews are for other dealerships. I confirmed it myself. For quite some time we have been dealing with brown water. I heard about Kinetico from an employee at Home Depot.  I called and asked if Kinetico would come and give me a free evaluation. When we explained the situation to the receptionist she relayed it to the Paul, the Owner/Water Quality Specialist who thought that from the description of the issue it would require a more Senior person take a look, so he came himself.
Paul did a number of tests only to confirm what the well place told me originally told, that “my well was full of iron” (ferrous)”.  Additional tests were performed there was also Manganese, Silica, Iron (ferric) and bleach which the original well company put in the water to clear it up.
Every detail was explained in a language I could understand and if I didn’t understand he wouldn’t move on until I did.  All in All, I purchased the system which included a sediment filter with reusable cartridges, macrolite combo filter with softener, tank filter for ultra-particles, free drinking water system with a chrome faucet. The agreed upon price was fair. The installation was flawless. Mike did an awesome job, He was sure to line the floor with a cloth so as not to dirty the floor since he would be crawling around under the house in dirt. The installation took 3 hours single-handedly. This was an excellent experience and now we have crystal clear water and a 10-year warranty on parts and labor. Thanks, Kinetico, Richmond crew you did a great job and now I don’t have to dig another well and be hit or miss on what we get. It might be crystal clear or we might hit another vain and have muddier water.

You couldn’t ask for a better company to put in your Water Filtration system.  Read my entire review of Kinetico of Richmond.
We have had unseasonably COLD weather here in Virginia.  I am a seasonal owner and came home on February 17, 2018 to frozen pipes from the well to the house to the water filtration system.  This caused a small filter in my Kinetico unit to crack. Out of all the filters I purchased all were intact. Paul came out and replaced the filter free of charge even though frozen units are not included in the warranty. Furthermore, he fixed one of the pipes in the well that had frozen, which he didn’t have to do.
To make matters even more forthcoming he made recommendations on how we could proceed with replacing the frozen pipes by using PEX piping instead of PVC.  This type of piping is less prone to freezing than the PVC. However, the only down side is that it is much costlier than PVC however well worth the investment.  He introduced us to a “PVC cutting tool” that made cutting and installing the new piping under the house less time consuming and efficient. We were unable to put in the PEX piping at this time but intend to follow through with Paul’s recommendation to replace the PVC piping with the PEX piping in the beginning of the Fall season.
So in short, even on a Sunday, Paul the Manager/Owner of Kinetico of Richmond, Virginia will be there for you even after they install the system.

I had a leak in the Kinetico piping. I called my local plumber/neighbor last night. He says “Call Kinetico”. I was anxious and worried all night.

I called at 8am sharp this morning and talked with “Bill”. He immediately put me at ease and said someone would be coming “Down East” at some point today.

At 10am “Robert” arrives. About 15 minutes later the problem is fixed. He says “No Charge, you still have 2-3 months left on your 10 year warranty”.

For nearly 10 years I have been most happy with my Kinetico “investment”. It has been “problem free” and I have enjoyed the “rust free and smell free” water.

I have ALWAYS received courteous service when I stopped in the store in Newport for Filters or Salt, but when I had a “real problem” the courteous/prompt service was very much appreciated.

Thank you, and especially “Thank You” to Bill and Robert.

A Satisfied Customer

I purchased a house that had a Kinetico softener.  It is wonderful since water at the beach is so hard.
The Kinetico technicians come monthly to fill with salt, change the filter and maintain the system.  I am very happy with the service.
Thanks Kinetico!

My husband and I purchased a water softening system 4-5 years ago.  Our primary concern was the mineral deposits, and wear and tear we noticed in the appliances that we had to replace after purchasing our Atlantic Beach home.  Having had a softener system years ago in another state, we also missed the soft water for bathing.  We talked to several local dealers of other systems and decided upon Kinetico for many reasons.  The most important was the mechanical, non electric aspect that means there is never a timer to reset after power loss.  It works as water is used….no costly , routine regeneration process.  Salt lasts a long time because it only processes water as it is needed.  Simple to change filter once a year and occasional salt addition is all we need!  Nice people, quickly responsive if needed (like the first time we tried to remember how to change the filter) and Pam Stroehmann has been a pleasure to deal with.  Highly recommend this system….well worth it!

Several months ago we had our Kinetico reverse osmosis under sink water filtration system installed. From the initial call straight on through to the follow up we experienced professional, courteous, knowledgeable, and friendly interactions with staff. We are very pleased with our water system and feel a great sense of relief to know that our drinking water is safe.

We have been extremely pleased with our full Kinetico water system!!! For twenty years prior, we had another leading system but decided to try Kinetico with our new home after hearing people rave about their Kinetico system. We had small issues over that twenty years that led us to consider this change. Kinetico is, hands down, the better system! Our water is just the right softness; using water during regeneration time doesn’t interfere in the cycling; and using the reverse osmosis water for cooking and drinking ensures we are using the purest water possible and the proof is visibly seen…. to name but a few!
We were given a fantastic demonstration and all has proven accurate!! We couldn’t be more pleased!
Thank you Pam @ Advanced Water Systems, Morehead City!!!!

We hired “Alex Hepler” with Kinetico to install our water filtration system in our newly constructed home. From day one, “Alex” was professional, personable and dependable. He has been prompt in replying to text messages and phone calls and has gone above and beyond with exceptional customer service. We have been very pleased with our system and highly recommend “Alex”.

Dear Paul,
I do plan to keep my Kinetico Water system in my home for the long term.  I am very happy with the Kinetico water system, “ And “ the expert installation job performed by your company.
I explained to you about my daughters skin condition, and how my other water filter system was not working out for my family.  The Kinetico water treatment system your company installed has been a great improvement to my daughters skin condition.  Kinetico has helped me with my dry skin also.
I also purchased the drinking water filter system in addition to my whole house system.  Having that system added to my kitchen sink has made my life much simpler.  Also, I have to be on a CPAP air machine 365 days per year.  I no longer have to purchase or store special water to fill my CPAP machine every night!  In addition to that…I do enjoy having an ice cold (filtered ice) glass of water at my fingertips. We’re also cooking with clean water.
All in all….   the decision to have your water system added to my “life” has been a smart decision for myself and my family.
Thank you,
Doug M.